Accessibility statement

This accessibility statement applies to the City of Vantaa online store and it has been updated on 7.9.2021.

Web accessibility refers to the level of ease people with different abilities can access and use website content, applications and social media content.

This website follows the Finnish  Act on the Provision of Digital Services (306/2019),  which is based on the EU’s Web Accessibility Directive 2016/2102.  According to their requirements, public sector websites need to be accessible to a certain standard.

City of Vantaa aims to provide digital services that meet the accessibility requirements of the Digital Services Act and the EU Directive.

Fulfilment of requirements

This website is fully compliant with the WCAG 2.1 A and AA standards.

Feedback and contact information

Have you noticed any accessibility concerns on this website? We are always looking to improve the accessibility of our services. If you find any problems with the site’s accessibility, please contact us. We will consider your request and get back to you within 14 days.

Reporting accessibility problems with this website

By email

Feedback can be given by e-mail to

Other ways

You can also give feedback by doing business at Vantaa Info or by calling Vantaa Info’s service number 09 8392 2133, Vantaa Info.

Please contact City of Vantaa with any accessibility concerns regarding this website. Please note that it may take up to 14 days for a reply to be forwarded to you. If you are not satisfied with the reply, or if you do not receive any response within two weeks, please give feedback to the Regional State Administrative Agency for Southern Finland. See the Agency’s website (available in Finnish and Swedish) for a description of how the complaint can be filed and how the matter will be handled.

Contact information of supervisory authority

The Regional State Administrative Agency for Southern Finland

Saavutettavuuden valvonnan yksikkö (supervisory unit for accessibility)

  • website (available in Finnish and Swedish)
  • Email:
  • Switchboard: +358 295 016 000